Frequently Asked Questions
How Can We Help?
Find answers to common questions about sizing, shipping and returns.
Each Tiny Culture collection has its own size chart to help you find the best fit for your little one. You can find the size chart directly on the product page of the outfit you're interested in.
We recommend reviewing the measurements before placing your order, as sizing may vary between styles.
What if I'm purchasing an outfit as a gift?
We recommend checking the size chart on the product page and confirming the child's measurements whenever possible. If you're unsure which size to choose, please contact us and we'll be happy to help.
Orders are typically processed within 2–4 business days.
Once shipped:
Canada: 3–7 business days
United States: 5–10 business days
International: 7–21 business days
Please note that delivery times may vary during holidays or sale periods.
You’ll receive a shipping confirmation email with tracking information as soon as your order is on its way.
Yes, we offer international shipping to select countries.
Shipping rates and delivery times are calculated at checkout based on your location. Please note that international orders may be subject to customs duties or import taxes, which are the responsibility of the customer.
If you don’t see your country listed, feel free to contact us — we’re always growing and may be able to accommodate your request.
If something isn't quite right please email us and we'll take care of your return or exchange with care and urgency. Please refer to our refund policy for more details.
Once your order is placed, you will receive a confirmation email at the email address you entered at checkout. This email includes your order number and purchase details.
If you don’t see it within a few minutes, please check your spam or junk folder. Still can’t find it? Reach out to us at info@tinyculture.ca and we’ll be happy to help.
The tax amount shown at checkout may vary depending on the province, territory, or country your order is being shipped to. Shopify automatically calculates the applicable sales tax based on your shipping address and local tax regulations.
For Canadian orders, this may include GST, PST, HST, or QST, depending on the province or territory. For international orders, taxes, duties, or customs fees may vary based on the destination country and local import policies.
The final tax amount will always be clearly displayed at checkout before you complete your purchase.